Shipping policy

Processing Time

Orders are typically processed and shipped within 1–2 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information.

United States

Standard Shipping: $7.99. Delivery typically takes 3–7 business days, depending on your location.

Free Shipping: Enjoy free standard shipping on U.S. orders with an item subtotal of $75 or more. Free shipping is automatically applied at checkout.

Orders may ship from different fulfillment locations depending on the product and availability. Some items may be shipped directly from a manufacturer or supplier's U.S. warehouse, which may affect processing and transit times.

Tracking & Shipping Issues

All orders are shipped with tracking information. If your package is significantly delayed, lost, or arrives damaged, please contact us as soon as possible and we’ll work with you to resolve the issue.

For information about returns and refunds, please see our Return & Refund Policy.

Questions

If you have any questions about shipping or your order, please contact us at contact@pongsupply.com.