Refund policy

Last updated: August 9, 2026

At PongSupply, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below.

1. Return Window

You may request a return within 30 days of delivery. To be eligible for a return, items must be unused, in their original undamaged packaging, and in resalable condition.

Returns requested more than 30 days after delivery may not be accepted.

2. Condition Requirements

Products must be returned in the same condition in which you received them, including all original packaging, protective film, and accessories.

Items that show signs of use, installation, assembly, or wear may be refused or may be subject to a reduced refund.

3. Non-Returnable Items

For quality and hygiene reasons, certain products cannot be returned once opened or used. These generally include:

Table tennis rubbers that have been removed from their packaging, glued, or applied to a blade
Blades that have been assembled, treated, or used
Opened table tennis balls or glue
Clearance or final-sale items
Custom-assembled or specially prepared items

4. How to Start a Return

To request a return, email contact@pongsupply.com with your order number and the item(s) you would like to return.

We will review your request and provide return instructions. Please do not ship an item back before receiving confirmation.

5. Return Shipping

Unless an item arrived damaged, defective, or incorrect, you are responsible for the cost of return shipping. Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning an item. PongSupply cannot process a refund for a return that we do not receive.

6. Refunds

Once we receive and inspect your return, we will email you with the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the credit to your account.

Refunds will cover the purchase price of eligible returned items, less any non-refundable shipping charges.

7. Exchanges

The fastest way to receive a different item is generally to return the eligible product for a refund and place a new order.

If you need help selecting a replacement, contact us at contact@pongsupply.com and we will be happy to assist.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact contact@pongsupply.com within 7 days of delivery.

Please include your order number and clear photos of the item and its packaging so we can evaluate the issue.

If the issue is determined to be our responsibility or the result of shipping damage, we will work with you to provide an appropriate resolution, such as a replacement or refund, at no additional cost to you. PongSupply will cover return shipping when the issue is our fault or the carrier's responsibility.

9. Manufacturer Defects

Certain products may be covered by a manufacturer's warranty provided directly by the brand.

If you believe a product has a manufacturer defect, please contact contact@pongsupply.com. We will help determine the appropriate next steps and, when applicable, assist you with the manufacturer's warranty process.